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Resume

Experience

Jan 2022 - Present

Senior Manager, Workplace Services, West Region

The Workplace Services Senior Manager is responsible for defining, developing, and delivering the Workplace Solutions programs, initiatives, and service offerings in Accenture facilities across the West Region Market Unit. 

 

Accountable for all facets of the West Market Unit Workplace Operations, overseeing a team of 90+ in the delivery of all programs, operational, logistics, and administrative functions.  Implementing North America / Geographic Services strategic direction and vision, ensuring all Workplace business operations meet or exceed appropriate customer service level requirements.   

  • Accountable for all facets of the West Market Workplace Operations, overseeing a team of over 90 managers, analysts, and associates in the delivery of all programs, operational, logistics, and executive support services. 

  • Oversee annual operating budgets, approve, and monitor budget expenditures, prepare budget revisions, provide interim status reports on all accounts, and oversee proposals to gain additional funding for programs and operations.

  • Collaborate with internal and external clients to find options to effectively utilize and leverage Workplace Solutions, real estate, global asset protection, technology advisors, and office operations consistent with the evolution of Workplace solutions.

  • Responsible for the West region's real estate optimization, including strategy, stakeholder management, communications, and office buildouts and decommissions.

Accenture

San Francisco, CA.

2020 - 2022

Workplace Experience Manager, Events & Logistics Team 

CBRE@Meta, HQ

Manage operations of a team of 18 event supervisors, leads, and planners achieving performance objectives, conducting annual performance reviews ensuring metrics are met.

 

Successfully produce live, hybrid, and virtual events partnering with Global Marketing, Executive, and HR teams. Utilize Tableau to monitor key performance indicators and SLA metrics, highlighting trends and locating areas for improvement.

  • Collaborate with cross-functional partners, operations, event logistics, and technical teams on event deliverables.

  • Played a key role to create and implement a new standard of procedures and processes during pandemic and post-pandemic.

  • Developed best practice event strategy focused on programming, guidelines, and operations collaborating with key stakeholders.

  • Responsible for the full cycle of recruiting process, overseeing interviews, onboarding, and training of new team members.

Menlo Park, CA

Education

1991 - 1995

Boston University

Boston, MA

Key Professional Skills

Leadership | People Operations

Policy & Procedure Development

Critical Thinking | Customer Service 

Quality Control & Assurance

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